Agile CRM (review 2020): the all-in-one CRM tool 🤖
Agile CRM: the features
Here are the main features offered by Agile CRM:
- “Sales” features : contact management / transaction history / 1-click calls / making appointments / project management / gamification
- “Marketing” features : marketing automation / landing page creation / social networking integration / emailing / SMS marketing / statistics (email performance) </ li>
- “Customer Support” features : customer support / feedback management (product improvement via questionnaires) / knowledge base (FAQ) / customer ticket management / pre-formatted responses (for frequently asked questions)
As you can see Agile CRM offers many features and capabilities . For this reason, we will try to stay as concise as possible and get straight to the point.
The “Sales” features
Calendar : AgileCRM offers over 50 ways to automate your sales. You will be able to manage an online appointment calendar for your team (possibility to synchronize with Google Calendar). You will be able to automate the “phone” part, but also the emails of relaunch.
View 360 : The tool provides a 360° view on the aspect of “customers and prospects” of your company: you can view conversations with your customers, call logs , their activities and online presence (as for example on your social networks). Every interaction you had with your customers is listed. Everything is presented as a timeline on one page.
Events : In addition, you can create events in an “Agile” calendar for your calls, meetings, demonstrations, etc.
Sales : possibility to track in real time the different stages of your sales cycle, for each prospect and customer.
Finally, the tool offers the possibility of directly managing your projects via a very intuitive interface and drag and drop easily shared with your teams.
On the automation side, it is possible to link Agile CRM with telephony tools such as Twilio, Ring Central, etc.
The “Marketing” featuresAgile CRM is an all-in-one marketing solution. Thus, an entire part of the software is dedicated to lead capture. The tool includes:
- Marketing automation with a drag and drop interface
- Autoresponder to manage the emailing part of your business (with A/B testing, scenarios according to behaviors, etc …)
- Email campaign statistics
- Social Marketing
- Mobile Marketing (mass SMS sending)
- Creating pop-ups (people about to leave your website)
- Creating landing pages
- Managing push notifications
The “Customer Support” featuresAny company worthy of the name must have exceptional customer support. Marketing does not stop at the sale: it continues afterwards, in the way you handle the queries of your customers. On this point, Agile CRM will make your life easier. The software allows you to manage your tickets intelligently. It allows you to solve each problem as quickly as possible via advanced features. Thus, you will be able to categorize tickets according to the type of problem encountered by the customer, in order to dispatcher to the right pole (commercial, technical, etc …) .. Then, he It is possible to add priorities and statuses (pending, being processed) on the dashboard, in order to visually identify very quickly which tickets need to be resolved first. In addition, adding alerts is possible when the ticket date reaches a certain threshold. Finally, you will be able to view in an instant the various statistics concerning your average ticket resolution rate, thanks to hyper intuitive reporting tables .
Our Review of Agile CRMYou will quickly understand after reading the test, Agile CRM is a tool that surprised us. Not by its extraordinary features that can be found in other tools, but by the huge panel of things that can be done with. The tool proves to be very interesting for its commercial features , from the first contact with your prospect to its transformation into a customer, through the resolution of its problems. The icing on the cake is the ability to use the tool as an autoresponder, feature that we found very compelling and meeting a real need for a startup or small company. It’s his great versatility that surprised us. So, if you’re looking for an effective tool, combining commercial, marketing and customer support features, Agile CRM will become your new little favorite. The big plus is its affordable price that will not fail to complete you … We do not doubt for a second!
Agile CRM: Offers and PricesAgile CRM offers the following 4 offers (including 1 free):
Price: Free for 10 users
“Sales” features only
- 50,000 Contacts & Companies
- Custom Data Fields
- Lead Scoring
- Unlimited Deals, Tasks & Documents
- Appointment Scheduling
- Custom Deal Milestones
- Email Tracking
- 2-Way Email Integration
- Custom Deal Tracks
- 2-Way Telephony
Price : 8,99$/month
Features “Sales” + “Marketing”
- Email Campaigns
- Launch Campaigns with the easy drag and drop builder
- Web Engagement
- Contact Level Analytics
- Form Builder
- Email Templates Builder
- Landing Page Builder
- 5,000 Emails (Branded)
- Marketing Automation
- Social Monitoring
- Mobile Marketing
Price : 29,99$/month
Features “Sales” + “Marketing” + “Service”
- Enhance the entire customer journey by offering hands-on support
- Canned Responses
Price : 47,99$/month
Features “Sales” + “Marketing” + “Service” + “Extras”
- 50+ Plugins/Integrations
- Integrate seamlessly with leading third-party service providers, websites and apps
- Email & Phone Support
- Google/Shopify/Stripe Sync
- Chrome Extension
- Basic & Email Reports